Service Policy
Please read the following terms and conditions carefully. By placing
an
order with us you are agreeing to the conditions that appear below.
Special Offers & Competitions
For specific reader offers please visit
our FAQ page.
Who we are
Dietbox is a service brought to you by Diet Box Team, a company
incorporated in Pakistan. By subscribing to use our service, a
binding
contract will be formed between us and the person identified as the
client in the order process.
How to Order
Placing your order could not be easier. All you need to do is sign
up
through our website “Get
Started” area. We will ask you to provide some personal
information such as your name, address, telephone number, email
address,
delivery and billing information to assist us to provide our service
to
you.
Our Client Service Representative will reach you and will get the payment and entitled you for whatever plan you want, He will guide you with all the plans so that you can understand it throughly.and after recieving the payment you will get your member login details,so that you will get access to the members area and even access the apps which will up to date you with your daily food table.
Your Dietbox Menu Plan
There are two options to choose from: our Lighter Menu Plan at about
1200 calories per day or our Market Menu Plan at about 1800 calories
per
day. We will do our best to review your personal information before
you
start to help ensure you have chosen the correct menu plan and will
advise where necessary. Our Starter information sets out what you
should
expect from your Dietbox. We aim to provide nutritionally-healthy
food
boxes designed for weight loss and healthy eating. Dietbox comprises
of
deliveries on Monday / Tuesday and/or Friday depending on which type
of
Dietbox you have chosen.So far we are working in Karachi(for special
depand and fee we will provide you dietbox on weekends otherwise you
will recieve these boxs on friday)
Nutritional Advice
The Dietbox menus are designed by the team of experts at DietBox If
you
have any questions about the nutritional aspects of this service,
please
let us know immediately and we shall be happy to discuss these with
you.
Any nutritional advice is only general and must not be relied upon
as
being specific health advice.
We aim to ensure that our menus are delicious and interesting. Because the Dietbox is a standardised menu, however, we cannot offer you any tailored dietary choices and we reserve the right to make any changes to the menus at our sole discretion. In particular, currently we are unable to deliver to those who suffer from food allergies or diabetics who are insulin dependent.
The meals are designed to be nutritionally-balanced, but specific health or dietary objectives or benefits from subscribing to Dietbox cannot be guaranteed.
If you are in any doubt about your health, you must see your
own
nutritionist or doctor as soon as possible.
Payment
Our Customer Service Representative will receive the cash from you at your doorstep.
Deliveries
Dietbox deliver throughout Karachi.
We will be glad to arrange for delivery to an address different to the invoice address. Please indicate clearly the delivery address when placing your order.
If you require us to access secure parts of your home or building in order to deliver your Dietbox, please notify us of this at the time of placing your order. We will liaise with you in order to obtain keys, passes or codes before your first delivery and we will of course take special care over your property and access details. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for that delivery. Please contact us at the end of your subscription to arrange for your keys or passes to be returned if you do not wish to continue with Dietbox at a later date.
We will deliver your Dietbox to you as per your request / subscription.
Due to circumstances beyond control, sometimes our couriers experience unavoidable delays. In these circumstances we respectfully request that you allow these times for receipt of your Dietbox. In the event that delivery still has not been made or attempted on delivery days, we will make a full refund for that delivery. We shall not be liable for any non-delivery, even if it is our fault, unless you notify us by telephone by 1pm on the due day. Any liability for non-delivery shall be limited to replacing your Dietbox within a reasonable time or issuing a credit note to you for that day.
Handling
Chilled products are packaged in specially designed insulated boxes
containing ice or gel packs to maintain the required temperature.
Frozen
and chilled products should be put in freezers and refrigerators
respectively upon receipt. Cooking and re-heating instructions must
be
followed closely. Make sure that re-heated food is piping hot
throughout.
The Dietbox Guarantee
It is our intention to give total customer satisfaction through the
goods and services we offer. Your Dietbox should reach you in
perfect
condition. If you have reason to suspect that a product is somehow
damaged, unfit for human consumption or is incomplete, please
contact us
immediately. We shall endeavour to give you an appropriate refund
where
possible at our discretion. If you do not let us know by 1pm on the
delivery day of any such problems, we may not be able to refund the
item
and you will be deemed as having accepted Dietbox meals in that
delivery, unless we agree otherwise.
Theft
Theft or suspected theft of Dietbox from the delivery address shall
not
be deemed as the fault of either the courier or Dietbox. Please let
us
know immediately if you have reason to suspect that your Dietbox has
been stolen from the delivery address. We shall liaise with you to
make
alternative arrangements if there is a risk that the theft will
happen
again, which may mean making alternative delivery arrangements. In
the
meantime, we reserve the right to suspend your subscription until
new
arrangements have been finalised or to cancel the remaining
subscription, but if we cancel we will refund to you the fees
already
paid for any cancelled part of your subscription period.
Warranties and Liability
Nothing in these terms and conditions shall:
Subject to the above paragraph, our entire liability shall be capped at the sums paid by you for our service during the relevant subscription period. In no event shall we be held liable to you for any special, indirect or consequential damages, loss of profits or goodwill.
Changes to Terms
We reserve the right to make changes at any time to any part of
these
terms and conditions. All such changes will be published on the
website
(dietbox.pk) and/or shall be sent to you by post or with your
Dietbox
deliveries. If you use our website or place any order with us after
the
changes have been published, you are agreeing to be bound by those
changes in respect of that order.
Use of the Website and our Publications
Unauthorised duplication or publication of any materials from our
website or elsewhere is prohibited.
Unauthorised duplication or publication of any other materials including but not limited to starter information, worksheets, recipes, brochures, text, graphics, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software is prohibited.
You may retrieve and display content from our website on a computer screen and print out individual pages on paper for the sole purpose of placing an order with us or using information for your private, non-commercial purposes in connection with your normal use of our products and services, but all other uses are strictly prohibited except with prior written permission from us. You acknowledge that Dietbox is our trade mark and that you may not use the name.
General Provisions
We shall not be liable for any delay or failure to perform any of
our
obligations under these terms and conditions due to any cause beyond
our
reasonable control, including industrial action.
These terms and conditions constitute the entire agreement between
you
and us and supersede any previous agreement or understanding and may
not
be varied except in writing between us. All other terms and
conditions
express or implied by statute or otherwise, are excluded to the
fullest
extent permitted by law.
The waiver by us of any breach or default of these conditions shall
not
be construed as a continued waiver of that breach, nor as a waiver
of
any subsequent breach of the same or any other provision.
If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.
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