Terms & Conditions

Service Policy
Please read the following terms and conditions carefully. By placing an order with us you are agreeing to the conditions that appear below.

Special Offers & Competitions
For specific reader offers please visit our FAQ page.

Who we are
Dietbox is a service brought to you by Diet Box Team, a company incorporated in Pakistan. By subscribing to use our service, a binding contract will be formed between us and the person identified as the client in the order process.

How to Order
Placing your order could not be easier. All you need to do is sign up through our website “Get Started” area. We will ask you to provide some personal information such as your name, address, telephone number, email address, delivery and billing information to assist us to provide our service to you.

Our Client Service Representative will reach you and will get the payment and entitled you for whatever plan you want, He will guide you with all the plans so that you can understand it throughly.and after recieving the payment you will get your member login details,so that you will get access to the members area and even access the apps which will up to date you with your daily food table.

Your Dietbox Menu Plan
There are two options to choose from: our Lighter Menu Plan at about 1200 calories per day or our Market Menu Plan at about 1800 calories per day. We will do our best to review your personal information before you start to help ensure you have chosen the correct menu plan and will advise where necessary. Our Starter information sets out what you should expect from your Dietbox. We aim to provide nutritionally-healthy food boxes designed for weight loss and healthy eating. Dietbox comprises of deliveries on Monday / Tuesday and/or Friday depending on which type of Dietbox you have chosen.So far we are working in Karachi(for special depand and fee we will provide you dietbox on weekends otherwise you will recieve these boxs on friday)

Nutritional Advice
The Dietbox menus are designed by the team of experts at DietBox If you have any questions about the nutritional aspects of this service, please let us know immediately and we shall be happy to discuss these with you. Any nutritional advice is only general and must not be relied upon as being specific health advice.

We aim to ensure that our menus are delicious and interesting. Because the Dietbox is a standardised menu, however, we cannot offer you any tailored dietary choices and we reserve the right to make any changes to the menus at our sole discretion. In particular, currently we are unable to deliver to those who suffer from food allergies or diabetics who are insulin dependent.

The meals are designed to be nutritionally-balanced, but specific health or dietary objectives or benefits from subscribing to Dietbox cannot be guaranteed.

If you are in any doubt about your health, you must see your own nutritionist or doctor as soon as possible.


Our Customer Service Representative will receive the cash from you at your doorstep.

Dietbox deliver  throughout Karachi.

We will be glad to arrange for delivery to an address different to the invoice address. Please indicate clearly the delivery address when placing your order.

If you require us to access secure parts of your home or building in order to deliver your Dietbox, please notify us of this at the time of placing your order. We will liaise with you in order to obtain keys, passes or codes before your first delivery and we will of course take special care over your property and access details. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for that delivery. Please contact us at the end of your subscription to arrange for your keys or passes to be returned if you do not wish to continue with Dietbox at a later date.

We will deliver your Dietbox to you as per your request / subscription.

Due to circumstances beyond control, sometimes our couriers experience unavoidable delays. In these circumstances we respectfully request that you allow these times for receipt of your Dietbox. In the event that delivery still has not been made or attempted on delivery days, we will make a full refund for that delivery. We shall not be liable for any non-delivery, even if it is our fault, unless you notify us by telephone by 1pm on the due day. Any liability for non-delivery shall be limited to replacing your Dietbox within a reasonable time or issuing a credit note to you for that day.

Chilled products are packaged in specially designed insulated boxes containing ice or gel packs to maintain the required temperature. Frozen and chilled products should be put in freezers and refrigerators respectively upon receipt. Cooking and re-heating instructions must be followed closely. Make sure that re-heated food is piping hot throughout.

The Dietbox Guarantee
It is our intention to give total customer satisfaction through the goods and services we offer. Your Dietbox should reach you in perfect condition. If you have reason to suspect that a product is somehow damaged, unfit for human consumption or is incomplete, please contact us immediately. We shall endeavour to give you an appropriate refund where possible at our discretion. If you do not let us know by 1pm on the delivery day of any such problems, we may not be able to refund the item and you will be deemed as having accepted Dietbox meals in that delivery, unless we agree otherwise.

Theft or suspected theft of Dietbox from the delivery address shall not be deemed as the fault of either the courier or Dietbox. Please let us know immediately if you have reason to suspect that your Dietbox has been stolen from the delivery address. We shall liaise with you to make alternative arrangements if there is a risk that the theft will happen again, which may mean making alternative delivery arrangements. In the meantime, we reserve the right to suspend your subscription until new arrangements have been finalised or to cancel the remaining subscription, but if we cancel we will refund to you the fees already paid for any cancelled part of your subscription period.

Warranties and Liability
Nothing in these terms and conditions shall:

  • Exclude or restrict our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation; or
  • Affect your statutory rights if you are transacting as a consumer.

Subject to the above paragraph, our entire liability shall be capped at the sums paid by you for our service during the relevant subscription period. In no event shall we be held liable to you for any special, indirect or consequential damages, loss of profits or goodwill.

Changes to Terms
We reserve the right to make changes at any time to any part of these terms and conditions. All such changes will be published on the website (dietbox.pk) and/or shall be sent to you by post or with your Dietbox deliveries. If you use our website or place any order with us after the changes have been published, you are agreeing to be bound by those changes in respect of that order.

Use of the Website and our Publications
Unauthorised duplication or publication of any materials from our website or elsewhere is prohibited.

Unauthorised duplication or publication of any other materials including but not limited to starter information, worksheets, recipes, brochures, text, graphics, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software is prohibited.

You may retrieve and display content from our website on a computer screen and print out individual pages on paper for the sole purpose of placing an order with us or using information for your private, non-commercial purposes in connection with your normal use of our products and services, but all other uses are strictly prohibited except with prior written permission from us. You acknowledge that Dietbox is our trade mark and that you may not use the name.

General Provisions
We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action.

These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.

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