We are committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service. While it is important for us to collect personal information about you all such information will be collected with your consent.
Who we are
In order to provide our Services and Websites to you and to promote our business, we will need to collect and process certain personal information about you. We are committed to protecting the privacy of our customers in accordance with applicable data protection laws, including the General Data Protection Regulation (together, “Data Protection Laws”).
Under applicable Data Protection Laws, we will be the “data controller” of the personal information that we collect about you in connection with your use of our Services or Websites.
When we collect information
We will collect personal information about you in these circumstances:
What information we collect
We may collect the following types of personal information about you:
How we use your information
We may use the personal information we collect in a number of ways, including:
Lawful basis on which we use your information
We will only ever use your personal information as permitted under Data Protection Law, which means one or more of the following will always apply:
We do not sell or share your personal information with third parties for their own marketing purposes.
When we share your information with others
We may work with others as part of providing our Services and Websites and may need to share your information with them as follows:
We require all third parties to respect the confidentiality of your personal information. All our service providers are required to take appropriate security measures to protect your personal information. We do not allow them to use your personal data for their own purposes, but only for specified purposes and in accordance with our instructions.
We may use a “cookie” or your IP Address to recognise your computer via our website. Cookies are small pieces of information that are stored by your browser on your hard drive. They can inform us of the pages you visit, and your preferences, which enables us to provide you with a better online experience.
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. To find out how to enable/disable cookies see www.allaboutcookies.org
Third Party Sites and Services
Our Websites may contain links to third party websites. Please be notified that we cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.
Where your information is stored
Your information will be held at our offices in Karachi and our main hosting data centres for our Websites are located in the Pakistan.
How we keep your personal information safe
We will safeguard your information in our custody. We have developed and will maintain adequate security procedures to safeguard personal information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to personal information is restricted to employees and authorised service providers who need it to perform their work. We also regularly review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems
Retention of Records
We will do our best not to keep your personal information for longer than necessary to facilitate your use of the Services and Websites, other than as required by law. We will regularly review the information that we hold and delete unnecessary information from our systems.
Unless you request otherwise, we may retain information that will make providing our Services and Websites to you more convenient and safer, such as your dietary preferences and requirements and important allergy and health information in relation to previous orders, but you have the right to ask us to delete any information that we hold about you – see the Your Rights section below.
When your personal information is no longer required, it will be destroyed either by shredding or other approved destruction methods to prevent unauthorised parties from gaining access to the information during and after the process.
You have several rights as a data subject as summarised below:
You also have the right to object to automated decision-making, including profiling, but we do not use your information for these purposes.
How to exercise your rights
To exercise any of your other data subject rights, please contact us (see Contacting Us):
What happens if a data breach occurs
Whilst we endeavour to keep your personal information safe, we have an internal investigation procedure in case of data protection security breaches.
In the event of data theft, we may suspend access to our servers, emails and online systems and take other urgent steps to prevent further unauthorised access to information.
If we believe that our data has been compromised, we will report the issue to the PTA & FIA
We will notify you without delay if we believe a data breach is likely to result in a significant risk to your rights and freedoms. Any notification will describe in clear and plain language the nature of the personal data breach and contain all required information.
Cookies and how they benefit you
Our cookies help us:
You can learn more about all the cookies we use below.
More about our Cookies –
Website Function Cookies
Our own cookies
There is no way to prevent these cookies being set other than to not use our site.
Anonymous Visitor Statistics Cookies
Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.
You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.
You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called â€œremarketing cookieâ€ during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do. Our affiliate cookies are provided by:
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
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